Payment Options:

Shipping:
Your purchases will ship from our location within 5-7 business days after confirmation of payment. We will email you with a shipping confirmation or tracking number if applicable when your item is shipped. All packages weighing less than 6 lbs will be shipped by USPS with delivery confirmation, larger parcels will ship by UPS/DHL ground at our discretion with a tracking number. Shipping insurance is required. We DO NOT SHIP To Guam or the Virgin Islands. Domestic shipping to USA lower 48 only, Hawaii and Alaska will be at a higher rate. No P.O. Box, APO or FPO. without prior approval by email.

International orders:
Your purchases will ship from our location within 7-10 business days after confirmation of payment. Buyers will be required to pay international shipping, duties, tariffs or Customs clearing fees as applicable.

International Order over $100USD will only be permitted through Authorize.net, Paypal and Google will not be accepted. Limited to single item orders of any value or multiple item orders with a total value of under $250 USD per order, multiple orders are accepted. Roomba and Scooba models cannot be combined with any other item and must ship separately.

1. International order shipping address must match the billing address, no exceptions.
2. Domestic USA orders placed from an International IP address, Anonymous IP or proxy IP are not permitted.
3. Freight Forwarding is not permitted.
4. International orders may be required to pay buy international Money Order or Bank draft at our sole discretion.

If your specific country is not listed or a shipping quote not available please email for details.

Returns:
C.R. Enterprise inc. guarantees the quality of our services with a “No Questions Asked” money back guarantee. We go to great lengths to deliver a quality product to our customers so if after completing a purchase you are not satisfied you may contact us by email to request an RMA number. Items received without a valid RMA number will be refused and returned to sender. This guarantee is enforceable only on New, retail packaged products that are returned to us within 14 days of receipt in their unused original condition and packaging. Electronic parts, batteries, repair services, used or reconditioned parts are not covered by this guarantee.

Item(s) being returned for an exchange MUST be returned within 14 days from date of receipt at buyers expense and MUST include original item(s) purchased in original condition and packaging. An email to us at CS@roombaexchange.com MUST be received prior to sending an item back in order to get a return RMA number. Items received without a valid RMA number will be refused and returned to sender. Shipping & handling is non-refundable and up to a 20% restock charge may be applied. Shipping charges on the exchanged item is at the buyers expense. Not responsible for items damaged during shipping, please notify us/carrier within 48 hours to file a damage claim. Buyer will be required to supply ALL needed materials for claim processing in a timely manner. i.e. photos, statement of damage and appraisal.

We try out best to accurately represent the condition and quality of any parts or piece of equipment that we sell through the description and detailed images of the item. When applicable, We hand inspect and test every item to the best of our abilities prior to listing to ensure the accuracy of the description. If it is not pictured or stated in the description then it is not included. Please, If you have any questions ask them before buying anything. If you choose to buy without asking you are acknowledging that you have read and understand the terms of sale. 

Please be sure to check the manufacturers warranty policy.  I am not a authorized reseller for any manufacturers and thus some manufacturers may deny warranty claims solely based on that fact. I do not represent or have any knowledge of any specific manufacturers warranty claim policy and thus cannot represent that a product is in anyway covered by a manufacturers warranty.  We stand behind everything we sell and guarantee upon arrival that what you order will be in the condition described and will function as intended. Returns are sublect to the requirements noted above in our return policy.